Check In

Our official check in time is 3 P.M. But we are pretty flexible. For your convenience we accept early and late check-ins.  We just need to know ahead of time if you will be arriving after 8:00 PM or before 8:00 AM, to make arrangements for your check in.


Check Out

Our Check out time is 12:00 P.M. noon. However, if you need to check out before 8:00 AM please let us know in advance, to make proper arrangements and the rest of our guests are not disturbed.


Deposit

A deposit of one night’s stay is required to confirm your reservation. You may use your credit card to make your deposit via our website under Make Reservation, or you can make a deposit to our Mexican bank account with BANORTE, or pay your deposit sending your payment through PayPal.

To pay your bill in full at your check-out we accept Visa, MasterCard, or cash (pesos or dollars) at the Bed and Breakfast.


Cancellation Policy

For any reservation cancellations must be received 5 days prior to your arrival date. Once a reservation has been confirmed and your payment processed, all cancellations are subject to a 25% cancellation fee. Cancellations made within 5 days of your arrival, or after your arrival, will not be refundable.

For reservations during high season, due to Cervantino Festival, cancellations must be made 15 days in advance otherwise, they will not be refundable.


Smoking

Villa Sueño Azul is a NON-SMOKING FACILITY, however, smoking will be allowed in the upper deck terrace.  Anywhere else within the rooms, or inside the house SMOKING IS NOT ALLOWED. If it is found that you have smoked inside the house without being seen, there will be a $100.00 (U.S. Dollars) cleaning fee, plus an additional one night’s stay charged to your credit card.

If our manager determines that you have been smoking in your room or any other undesignated smoking area, this surcharge will apply.


Children

Villa Sueño Azul is not suited for children under 10 of age.   If you have children under 10, please contact us before planning your stay, as we require they are supervised at all times for their own security.  Children under 4 years of age stay for free at our B & B.


Pets

Villa Sueño Azul is not suited for pets.


Alcohol Consumption

Consuming alcohol at the B & B is allowed, as long as there are no disturbances to other guests.  If you bring your own bottles (hard liquor or wine) a service (uncork) fee plus taxes will apply:

  1.     $30 pesos per bottle or

  2.     $25 pesos for a six pack of beer

  3.     The alcohol the B & B sells is exempt from this service charge.


Breakfast Schedule

Breakfast is served buffet style from 8:00 to 10 A.M. in our cozy patio.

Coffee and tea service are available in our lounge area all day long.

Purified Drinking Water is available at any time in the lounge area.


Kitchen

Our kitchen is for EMPLOYEES ONLY.   The food and beverages in the kitchen after the breakfast time has passed ARE NOT for public consumption. 


Water Scarcity in Guanajuato

Because of water scarcity in Guanajuato your linens and towels will only be replaced every two days.  If you need your towels replaced sooner just leave them on the floor.


Personal Property

Villa Sueño Azul is not responsible for lost or stolen personal property. Because we guarantee that our personnel is trustworthy.   Should you need to safeguard anything, please let the manager know, so that she can keep it for you.


Miscellaneous

  1. For security reasons the main door will be closed at 8:00 P.M.  If you come in after that time you are responsible for properly locking the front door.

  2. No guests allowed in your room past 8:00 P.M.  If they need to spend the night at the B & B we will charge them the appropriate rate.

  3. To be mindful of other guests the public areas: patio (first floor), terrace (second floor) and living room areas cannot be used past 10:00 P.M. at night.

  4. The lounge area, with satellite T.V. is available to everybody from 8:00 A.M. to 10:00 P.M.

  5. The fireplaces in the lower, and upper level, may be lit by authorized personnel only.

  6. The manager reserves the right to require that you STOP undue noise or other activities that would potentially disturb other guests.



When we confirm your reservation, as a guest, you agree to abide by our policies & rules.

 
Our Policies