Our official Check-in time is 3 p.m. If necessary, we can accept early and late check-ins. We just need to know ahead of time if you will be arriving after 8:00 PM or before 8:00 AM, to make arrangements for your check-in.
Our Check-out time is 12:00 PM (noon). However, if you need to check out before 8:00 AM please let us know in advance, so we can make the proper arrangements and avoid disturbing other guests.
A deposit of one night's stay is required to confirm your reservation. You may use your credit card to make your deposit via our website clicking in "Make a Reservation"; or you can make a deposit at our Mexican bank account at BANORTE; or using PayPal. You can pay your bill in full directly at the Bed and Breakfast when you check-out, either in Pesos or with Visa or MasterCard.
For Regular Reservations (not High Season or Specials): Any cancellation must be received 5 days prior to your arrival date. Once a reservation has been confirmed and your payment processed, all cancellations are subject to a 25% cancellation fee. Cancellations made within 5 days of your arrival, or after your arrival, will not be refundable.
For High Season Reservations: Cancellations during High Season (Cervantino Festival) must be made 15 days in advance otherwise, they will not be refundable.