Our Policies

Check-in
Our official Check-in time is 3 P.M. If necessary, we accept early and late check-ins.  We just need to know ahead of time if you will be arriving after 8:00 PM or before 8:00AM, to make arrangements for your check-in.

Check-out
Our Check-out time is 12:00 P.M. (noon). However, if you need to check-out before 8:00 AM please let us know in advance, so we can make the proper arrangements and avoid disturbing other guests.

Deposit
A Deposit of one night's stay is required to confirm your reservation.  You may use your credit card to make your deposit via our website clicking in "Make a Reservation"; or you can make a deposit at our Mexican bank account at BANORTE; or using PayPal.  You can pay your bill in full directly at the Bed and Breakfast when you check-out, either in pesos or with  Visa or MasterCard.

Cancellation Policy
For Regular Reservations (not High season or Specials): Any cancellation must be received 5 days prior to your arrival date.  Once a reservation has been confirmed and your payment processed, all cancellations are subject to a 25% cancellation fee.  Cancellations made within 5 days of your arrival, or after your arrival, will not be refundable.

For Reservations during High Season: Cancellations during high season (Cervantino Festival) must be made 15 days in advance otherwise, they will not be refundable.

Smoking
Villa Sueño Azul is a NON-SMOKING FACILITY. However, smoking will be allowed in the upper deck terrace.  Anywhere else, within the rooms or inside the house SMOKING IS NOT ALLOWED.  If it is found out that you have smoked inside the house even without being seen, there will be a $100.00 U.S. Dollars fee, plus an additional one night's stay charged to your credit card.  If our manager determines that you have been smoking in your room or any other undesignated smoking area, this surcharge will apply.

Children

Villa Sueño Azul is not suited for children under 10 years of age.

 

Pets
Villa Sueño Azul is not suited for pets.

Alcohol Consumption
Consuming alcohol at the B & B is allowed, as long as there are no disturbances to other guests. 

Breakfast Schedule
Breakfast is served buffet style in our cozy patio, from 8:00 to 10:00 a.m. from Monday thru Saturday, and from 9:00 to 11:00 a.m. on Sundays.
Coffee and Tea service are available in our lounge area all day long.
Purified Drinking Water is available at any time in the lounge area too.

Kitchen
Our kitchen is for EMPLOYEES ONLY.  The food and beverages in the kitchen ARE NOT for public consumption.

Water Scarcity in Guanajuato
Because of water scarcity in Guanajuato your linens and towels will only be replaced every two days.  If you need your towels replaced sooner just leave them on the floor.

Personal Property
Villa Sueño Azul is not responsible for lost or stolen personal property because we guarantee that our personnel is trustworthy.  Should you need to safeguard anything, please let the manager know, so that she can keep it for you.

Miscellaneous     

For security reasons the main door will be closed at sunset.  If you come in after that time you are responsible for properly locking the front door.             

No guests allowed in your room past 8:00 P.M.  If they need to spend the night at the B & B we will charge them the appropriate rate.
To be mindful of other guests the public areas: patio (first floor), terrace (second floor) and living room areas cannot be used past 10:00 P.M.
The lounge area, with satellite T.V. is available to everybody from 8:00 A.M to 10:00 P.M.
The fireplaces in the lower, and upper level, may be lit by authorized personnel only.
The manager reserves the right to require that you STOP undue noise or other activities that would potentially disturb other guests.

When we confirm your reservation, as a guest, you agree to abide by our policies & rules